HERE TO HELP
Kiddoly support
A little help with the practical things.
Contact us
Email [email protected] with your device model, app version and a short description of the issue. Please remove personal information from any screenshots. Never send your password or sign-in code.
Signing in
Use the same sign-in method you used when creating your account. For email sign-in, check your spam folder and use the newest code or link. Contact support if you still cannot access your account.
Restore a purchase
Open Settings, select your subscription row (Free or Premium), then select Restore Purchases on the Premium screen. Use the Apple Account that made the purchase.
Manage or cancel a subscription
On your iPhone, open Settings, select your name, then Subscriptions and Kiddoly. Deleting the app or your Kiddoly account does not cancel a subscription. Manage store subscriptions separately through Apple.
Delete your account
In Kiddoly, go to Settings, then Privacy & Data, then Delete Account. Read the confirmation carefully before continuing.
If you cannot access the app, email [email protected] with the subject Account Deletion Request. We may need to verify your account. Our Privacy Policy explains information handling and retention.
Communication boards
Use Board settings to manage your communication board. For help with household sharing, describe which board and device you are using without including private photos or recordings. See the Privacy Policy for storage and offline access details.
App reviewer support
App reviewers can contact the same support address for access or feature questions. Review credentials are supplied privately through App Store Connect.